Client Support Professional

​(Work-at-home)

Work at Home.

Job Description

The Client Support Professional will be responsible for assisting customers via inbound calls to provide customer service, technical support, and or sales support for our clients.  Excellent communication skills will be required in order to provide exceptional customer service on behalf of our clients to increase customer engagement and satisfaction.  Candidate should be comfortable with handling customer questions and using problem solving skills to resolve issues.  If you have a passion for people and previous customer service experience, come join our team of Client Support Professionals and discover how you can build your career with us!


Note: This is a work from home opportunity.  Candidate must be able to work in a professional, noise-free environment, and own proper hardware and software equipment. 


Qualifications:


  • Must have a high school diploma
  • Must be at least 18 years of age
  • Minimum 1 year of customer service experience preferred, not required
  • Self-starter with the ability to multitask and work independently with minimal supervision
  • Exceptional interpersonal skills, ability to understand and communicate information tactfully  
  • Ability to demonstrate strong data entry and typing skills with proficiency in the use of a PC 
  • Ability to use telephone equipment, including headset
  • Meet all equipment/internet connectivity and phone requirements
  • Pass required background check 


Technology Requirements:

  • High Speed DSL or Cable Modem Internet Service 
  • A mid-range or higher PC/computer or laptop with Windows 7/8-8.1/10 OS (may vary based on client serviced)
  • Mac OSX only for specific clients serviced (not accepted for most clients)
  • Basic residential landline telephone service or digital phone service through cable provider (may vary based on client serviced)
  • Corded headset with a noise-cancelling microphone​ (mobile phones and VoIP services not allowed)


Shift Requirements:


  • Schedule your own hours
  • Work a minimum of 15-20 hours per week with flexibility to work at least 5 hours on weekends as needed (may vary based on client serviced)


Pay:

  • Range $8 - $15 guaranteed base per hour (based on client serviced)


**All candidates are required to complete training and pass certification for the client selected.  Please note that training is unpaid.** 

Certification Completion Criteria:

  • Maintaining 100% attendance throughout the entire training course, up to and including certification
  • Successfully pass all tests and quizzes
  • Successfully pass Graduation Bay/Nesting period (first week assisting live callers)
  • Complete all self-paced assignments
  • Provide a completed Notarized Affidavit of Identification with Photo ID​


**Accepting residents of the United States only.  Candidates from the following states are not eligible at this time: California, Connecticut, Massachusetts, Maryland, New York, Oregon,  and Wisconsin**


*Note you will be hired for the position as an Independent Contractor*


Hinson Enterprises is excited to have you join our team of Client Support Professionals!  If you have any questions please see the FAQ section of our website or feel free to contact us.  If you think you have what it takes to become a work at home Client Support Professional and you are ready to start the process, follow these steps and APPLY HERE.